GLORIA NILSON, REALTORS®, REAL LIVING® IN HOLMDEL ACHIEVES 100% CUSTOMER SATISFACTION RATING FOR 2010
January 13, 2011 – (RealEstateRama) — Gloria Nilson, REALTORS®, Real Living® announced today that their Holmdel office achieved a 100% Customer Satisfaction Rating in 2010, as measured by an independent research company. In the real estate industry, which is driven by repeat business and referrals, customer service is the highest priority. The seasoned sales professionals in this office consistently provide Premier Service® to home buyers and sellers in their market area.
“I am proud of everyone in our Holmdel office and very grateful for their continued excellence in service” said Pat Bell, President of Gloria Nilson, REALTORS®, Real Living®. “Achieving 100% in customer satisfaction is a tremendous accomplishment, and it takes every sales associate in the office to make this happen. Especially given the challenging year our market experienced in 2010, this achievement speaks volumes about how we service our clients,” Bell continued.
For an office to qualify for a 100% customer service rating, every agent in the office has to receive a 100% rating on every customer survey returned.
“All along, we’ve been building our reputation on providing the highest level of customer service to our clients,” said Dana D’Agostino-Ryser, Manager of the Holmdel Office. ” I am extremely proud of my team here in Holmdel and appreciate all their hard work through these difficult times. It’s even more rewarding when our buyers and sellers recognize the agents for their efforts and commitment to outstanding customer service.”
Premier Service® is one of the most comprehensive and effective customer-service programs in the real estate industry. Through the program, Gloria Nilson’s sales associates put in writing, up front, the services they will perform. Following the transaction, customers are asked to honestly rate their agent’s performance through a written survey by an independent research firm.
“To achieve a 100 percent Customer Satisfaction Rating requires great dedication”, says D’Agostino-Ryser. “Our Sales Associates will definitely carry their success forward into 2011 with the same outstanding level of service and commitment.”
Gloria Nilson, REALTORS®, Real Living® specializes in providing leading real estate services in Middlesex, Mercer, Monmouth, Somerset and Ocean Counties. The award winning Holmdel office is located at 31 West Main Street, Holmdel, NJ. For additional information, contact the office at 732-946-3200 or visit their website at www.glorianilson.com/holmdel.
About Gloria Nilson, REALTORS®, Real Living®
Gloria Nilson, REALTORS®, Real Living has 15 offices and more than 550 sales associates throughout New Jersey. Owned by SCS Realty Investment Group, LLC, led by Dick Schlott, the company also owns RLS, REALTORS®, Real Living with offices in Bernardsville and Mendham, NJ, and is a franchise of the Real Living Network. Real Living is owned by Brookfield RPS, a division of Brookfield Asset Management Inc., one of the largest relocation companies in the world with a Realtor® network nearly 30,000 strong, based out of 1,500 locations across North America.
